UNEARTHED

We're organic farmers in Kelowna, BC, growing a large variety of veggies & herbs for local restaurants and for our weekly online 'farmers market' for residents of Kelowna, Westbank, and Peachland.

CONFUSED ABOUT HOW OUR WEEKLY VEGGIE PROGRAM WORKS?

Hopefully these Frequently Asked Questions can help. If they don't, use the contact form below to ask a question, or just call Jordan if you like. 250 767 6636

The program
Each week between May 1 and October 31, we deliver our organic veggies, as well as other goodies, to residents in Kelowna, Peachland, and Westbank. You can sign up for an automatic delivery every week, or to receive one only for the weeks that you choose. In either case, the orders are fully customizable. 

What does it cost? 
Generally speaking, our prices tend to be 10-30% cheaper than organic produce in the grocery store, and about on par with the farmers' market. 

The order that we plan for you each week is typically worth around $20, but you can change it to suit your needs. You have to spend $15 to receive an order.

To participate in our program, you need to pre-purchase at least $100 of online credit in our store, which will be applied to your future orders. You must spend your credit by the end of the season.

Where do you deliver
We do home delivery for certain neighbourhoods in Kelowna, and offer pickup points in Kelowna, Westbank, and Peachland.

When does your program take place
We operate the program for about 25 weeks between June 1 and October 31.

What kind of payment do you accept? 
Cheque, credit card, cash, interac e-transfers. For credit card payments, you'll be sent to Paypal. You don't need to have a Paypal account.

Can I sign-up to receive a share every other week?  
No, but you can place as many weekly holds as you like. So, sign up for a share, and then log in whenever you want to place a hold on your order. You may schedule up to three weekly holds at a time. But you'll need to spend the credit you've purchased by the end of the season.

Can I place my delivery on hold if I'm away? 
Yes. You can do that from your account, and you can place up to three weekly holds at any given time. But you need to have spent your pre-paid credit by the end of the season.

 How do I put my delivery on hold?

Go to your account sign-in page. Log into your account using your email and password (the system may remember your computer and log you in automatically.

~ Click on the tab “Delivery Hold.”

~ There are 3 spaces for holds.  When you click one of the 3 spaces for holds, a calendar drops down.  When choosing your weeks to put on hold, chose Monday as a start date and Sunday as your end date.  It’s easier to see your weeks when you do it this way.  You can put more than 1 week on hold at a time in one space.  

~ Be sure and click on the save button!

Can I visit the farm
Yes! Just contact us.  Or, look for the odd invitation to farm events in emails from us.


Please use the form below if you have any other questions.

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